Support
Support
OwnRun is operated by Syspole Inc.
1. Contact us
Email [email protected]. We aim to reply within two business days.
2. Connect Apple Health or Health Connect
Open OwnRun and go to Settings → Connections, then open Apple Health (iOS) or Health Connect (Android) and grant read access. OwnRun asks for every activity and health permission it needs in one step.
To stop syncing, revoke access in the system health app. Activities already imported stay on your device until you delete them.
3. What OwnRun reads
OwnRun reads workouts (type, distance, time, pace, elevation, heart rate, and a route when the source stores one) and health metrics (resting heart rate, HRV, sleep, weight). Everything is stored on your device only, is shown only to you, and is never used for advertising or for any AI feature. See the Privacy Policy for details.
4. Delete your data
To delete your account and the limited data we hold on our servers, open OwnRun and go to Settings → Delete account, or request deletion by email. See Delete your account for the full steps.
5. Troubleshooting
Authorization won’t open. Make sure the system health app is installed (Health Connect on Android) and try again from Settings → Connections.
Activities don’t appear. Open Settings → Connections and sync again. Imported activities older than your selected date range may be filtered — widen the range to see them.
A run shows twice. When the same run comes from two sources, OwnRun keeps one and hides the duplicate automatically.